Before work starts
Cancellation can be refunded when no project work has begun.
Returns
Refund and cancellation policy.
Record-organization work is scoped by package and begins after the accepted scope is confirmed. A cancellation before work starts can be refunded. Once sorting, indexing, or summary work begins, fees may be prorated for work already performed.
During active sorting
Completed review, foldering, and summary work may be retained from the fee.
Corrections
Organization mistakes can be corrected within the stated revision window.